Refund Policy

Thamarrurr Youth Indigenous Corporation acknowledges the importance of charity donations and therefore strives to ensure that there is a level of transparency and fairness regarding the management of donation refunds.

Thamarrurr Youth Indigenous Corporation will consider refund requests that are submitted in writing within 30 days of the donation date. While all refund requests will be evaluated by the management of Thamarrurr Youth Indigenous Corporation, donors are reminded that we are not obliged to issue a refund and they will be granted at the discretion of our management.

A refund may be issued in the event that:

• A user error occurs during the donation process
• There is an error made by Thamarrurr Youth Corporation
• The incorrect amount is entered at the time of donation

Please note that a refund will not be issued for a change in mind.

The written request for a refund must be submitted to admin@ty.org.au and must include the details of the initial transaction:

• the date,
• donation amount
• donor’s name
• tax invoice number
• order number
• the nature of the error.

If a refund is issued, the original tax receipt will no longer be considered valid. If there is adjustment to the donation amount, the original tax receipt will no longer be valid a new tax receipt will be issued.

Thamarrurr Youth Corporation would like to stress that donation refunds are not generally granted, so we ask that you take the time to ensure that the amount entered at the time of donation is correct.